FAQ

A stay at the hotel is generously all-inclusive of all dining including breakfast, lunch and dinner daily, open bar with house wines and spirits (a cellarmasters list is available at an additional cost), two half day excursions or one full day excursion daily with other guests, use of heated indoor and outdoor pools, hydro-massage, sauna and steam room and return transfers from Mocopulli Airport and Puerto Montt Airports, depending on the length of the stay.

Airfares are not included.

Two half day excursions or one full day excursion daily, in small groups with other guests.

Guests are encouraged to study the giant, hand-painted wall map at the hotel and locate the landmarks and areas they want to visit during their stay. Our expert guides ascertain each guest’s physical activity level and personal interests to build a bespoke itinerary to suit. Touring may also be arranged on a private basis for an additional charge, subject to availability.

Guided Excursions & Duration

Kayak Rilán – Half Day
Bike Riding – Half Day
Horseback Riding – Full Day
Tepuhueico Park – Full Day
Tricolor Chiloé – Full Day
Duhatao-Chepu – Full Day
Historic Castro – Full Day
Quinchao Island – Full Day
Chelin & Quehui Islands – Full Day

Complimentary wifi access is available throughout the hotel (limited bandwidth).

The hotel offers complimentary return transfers from Mocopulli Airport to Tierra Chiloé.
We can also organize return transfers from and to Puerto Montt and Puerto Varas.

Check-in time is 3pm and check-out time is 11am. Where possible, flexibility with early check-in and late check-out will be provided, however, these are unable to be guaranteed. The facilities of the main hotel are available for enjoyment whilst at the property.

The hotel has a no-smoking policy in all suites and shared common areas. Smoking is allowed in designated outdoor areas. Please ask our staff for guidance on these areas.

Tierra Chiloé welcomes children ten years and over.

A 30% deposit is required within 7 days of booking. The balance is required to be paid in full 30 days prior to arrival. All international payments are processed via Paypal. Settlement is also accepted by international bank transfer; please advise Tierra Hotels once paid to ensure receipt.

As Tierra Chiloé is situated in a remote destination, we have a strict cancellation policy. We strongly recommend guests have a travel insurance policy covering medical care and cancellation due to any reason.

Cancellations made 91 days or more prior to arrival will be charged an administration fee of USD $150. Cancellations within 90 days prior to arrival will incur a cancellation fee of 20% of the booking total. Cancellations within 60 days prior to arrival will incur a cancellation fee of 30% of the booking total. Cancellations within 30 days prior to arrival will incur a fee of 100% of the booking total.

Tierra Chiloé is located on Chiloé Island, the main island of the Chiloé Archipelago. LATAM, Jetsmart and SKY operate several flights a week from Santiago to Chiloé. The flight from Santiago takes approximately 2.5 hours (1 hour 40 minutes to Puerto Montt and then 35 minutes from Puerto Montt to Castro). Alternatively, flights from Santiago to Puerto Montt operate on a daily basis and road transfers to the hotel (4.5 hour journey including a 45-minute ferry passage) can be arranged on request.

The hotel offers complimentary return transfers from Mocopulli Airport to Tierra Chiloé. We can also organize return road transfers from and to Puerto Montt and Puerto Varas.

Though transfers from the local airport are part of our all-inclusive program, self-driving to Tierra Chiloé is possible, and we do have onsite and nearby parking available for your convenience.

The easygoing atmosphere at Tierra Chiloé encourages comfortable casual attire. It is very common to experience rain, wind and sun within the same day and for this reason, it is best to be well prepared with adequate clothing. Excursions around the Chiloé Archipelago require solid, water-resistant hiking shoes and layered warm clothing. Don’t forget a hat and sunscreen year-round and a bathing suit.

Chiloé Island boasts a temperate oceanic climate with mild year-round temperatures. Regular rainfall nurtures its flourishing, vibrant ecosystem. Summers are a delightful surprise, offering warm and relatively dry conditions, perfect for outdoor adventures and marine activities. These sunny months, along with the shoulder seasons, become an ideal window to explore and experience the island’s rich culture and natural wonders. Tierra Chiloé operates seasonally, welcoming guests from October – April with a winter closure from 1 May to 30 September each year.

Chiloé’s extraordinary range of both native and introduced plant and animal species left even Charles Darwin astounded during his visit in 1834.

Chiloé boasts a dozen wetlands, including the nearby Pullao Wetland, a ‘site of hemispheric importance’ according to the Western Hemisphere Shorebird Reserve Network. It serves as a critical habitat for protected migratory birds like the Hudsonian Godwit and the Whimbrel. Excursions to the Pullao Wetland reveal cormorants, ducks, and gulls in their natural habitat.

Throughout Chiloé, a rich variety of wildlife awaits, discovery including the elusive Pudú (the world’s smallest deer), Chiloé foxes and güiña cats. The archipelago’s rich waterways are home to a vast array of species including dolphins, black-necked swans and whales. Chiloé truly embraces biodiversity, making it a wildlife enthusiast’s paradise.

The official currency of Chile is the Chilean Peso (CLP).

Chiloé Island follows the same time zone as Chilean Standard Time (GMT-4), which is the most common time zone for much of the population living in continental Chile. However, due to daylight saving time adjustments, the time changes during summer to GMT-3 time zone.

Spanish is the official language of Chile, however most staff at Tierra Chiloé speak both English and Spanish. Some staff speak Portuguese, and some guides are also fluent in German and French.

Mains voltage in Chile is 220V 50Hz. There are two plug types in Chile, types C and L.

Plug type C is the plug which has two round pins and type L is the plug which has three round pins We use electric plug type L in our accommodations, which is also compatible with plug type C.

As the hotel thrives on a convivial atmosphere, in-suite dining isn’t offered.

As Tierra Chiloé is situated in a remote destination, it’s essential to advise any special dietary needs at the time of reservation. We will do our best to tailor menus accordingly whilst providing opportunity to enjoy a diverse range of premium regional produce. Should notice not be provided in advance, our chefs will endeavour to prepare suitable meals with the ingredients available. We regret we are unable to prepare meals requiring strict religious observance in the preparation.

What hours are meals usually served?
The restaurant is open as follows:
Breakfast      7am – 10am
Lunch           1pm – 2:30pm
Dinner          7pm – 10pm

Tierra Chiloé is an intimate hotel with a focus on personal service ensuring an exceptional experience for our guests. As such, hotel facilities including the restaurant and spa are reserved for the exclusive use of in-house guests.

To contact our reservation team, please call +562 6469 0518.

Yes, laundry service is available.

There is no gym at Tierra Chiloé – just nature’s gym! For active travellers staying a minimum of three nights we recommend exploring the enchanted Chilote Forest in Tepuhueico Park or for a more challenging hike, head to Ahuenco Park and cross the sunken forest via boat and trek through native woods with Pacific Ocean views.

Uma Spa has a heated indoor pool with hydro-massage, outdoor infinity pool, sauna and steam room. The spa is nestled beneath the hotel, providing a warm cocoon from the elements, and the outdoor pool and deck offer uninterrupted views of the wildlife-rich Pullao wetlands.

Our wellness space is clad in warm, locally sourced wood and stone, while treatments and therapies use all-natural ingredients. Take your pick from an extensive list of facials, massages, body wraps, scrubs and alternative therapies, designed to open up your ‘prana’, or ‘life force’, promoting positive thoughts and wellbeing (massages, therapies and spa treatments are paid locally).

There are short self-guided walking trails and tracks directly accessible from Tierra Chiloé.
Hikes that are not included in the hotel’s excursion offering can be arranged at an additional cost on a guided or self-guided basis.

Language guides can be arranged to accompany guests on scheduled shared touring. This is also an option on private tours. Advance bookings are recommended and additional costs apply.

Though transfers from the local airport are part of our all-inclusive program, self-driving to Tierra Chiloé is possible, and we do have onsite and nearby parking available for your convenience.

We welcome guests who need accessible facilities, and the hotel is generally easy to navigate. Several rooms are designed for people with disabilities, and although some activities are restricted there are plenty of alternative options. Please note that we don’t have any vehicles that are adapted for accessibility.